Refund policy

Returns, Exchanges & Order Cancellation Policy

1. Damaged or incorrect products
If a product arrives broken, damaged, or does not match your order, please contact our team as soon as you discover the issue and send us your order number and photos showing its condition, so we can process your request and arrange an exchange or refund in accordance with the law. In these cases, the store covers the return and exchange costs.

2. Returning products
Please keep the product, its accessories and its original box intact as much as possible, and pack it securely when returning it. You do not need to use the original shipping carton, as long as the packaging protects the product during transit.

Return requests for opened or used care products are handled according to the reason for the return, the nature of the product, and the applicable law.

3. Order cancellation
To cancel an order, please contact our team as soon as possible through the contact details listed on the website, and include your order number.

Important: If the order has already been handed over to the delivery company, it may not be possible to stop the shipment, and the cancellation and return will be completed in accordance with the law. Shipping the order does not, in itself, cancel your legal right to cancel the purchase.

4. Refunds and costs
Refunds are issued within the period and by the method set by law. Cancellation fees or return shipping costs may apply where the law permits, and will be made clear to the customer. No cancellation fee is charged when an order is cancelled because of a defect in the product or because it does not match the order.